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How to spot a tech support scam
Scammers pretend to be from a big tech company, your bank, or "tech support." They count on you feeling rushed and worried. The good news: they almost always follow the same script.
The golden rule
Real tech companies never call, text or pop up a warning asking you to call them. If a message tells you to phone a number about a virus or problem — it's a scam.
Warning signs
- A scary pop-upA loud or flashing warning that says your computer is infected and lists a phone number.
- A surprise phone callSomeone says they're from a computer, phone or internet company and found a problem.
- "Act now!"They rush you, say your accounts will be frozen, or tell you not to hang up.
- "Let me connect to your computer"They ask you to install a program so they can "fix it" from far away.
- Strange ways to payGift cards, wire transfers, cryptocurrency, or "moving money to keep it safe."
- "Keep this secret"They tell you not to tell your family or your bank.
What to do
- Hang up. It's not rude. You can always call back using a number you already trust.
- Close a scary pop-up. If it won't close, turn the computer off by holding the power button. Don't call the number on the screen.
- Never give anyone remote access unless you called them first, from a number you looked up yourself.
- Call someone you trust — a family member, your bank (using the number on your card), or me.
Already gave out information or money?
- Call your bank or card company right away using the number on the back of your card.
- If they had access to your computer, disconnect it from the internet and have it checked.
- Change your email password from a different device.
- Report it to the FTC at reportfraud.ftc.gov.
- Don't feel embarrassed. These scams fool smart, careful people every day.
How you'll know it's really me
- I never call you out of the blue about a problem with your computer. You call me.
- I never ask for gift cards, wire transfers or crypto.
- My number is (555) 555-0123. Write it down here: ______________________
Worried about a call or message you got? Call me at (555) 555-0123 and I'll tell you honestly whether it looks real.